We hope you&#x2019;re happy with your Stoov, but if you&#x2019;d like to return your purchase, we&#x2019;ve made the process as simple as possible for you.<h4 id="return-conditions">Return Conditions</h4><ul><li>You can return your Stoov within 30 days of receiving it.</li><li>The product must be undamaged and complete, and it should not have been used more than necessary to test it and form an opinion.</li><li>If the product is damaged or shows clear signs of use beyond what is needed for assessment, we may apply a reduction in value.</li><li>Parcels returned to us without prior registration cannot be processed.</li></ul><h4 id="how-to-return-your-stoov">How to Return Your Stoov</h4>1. Register Your Return Register your return <a href="https://code.returns-exchanges.com/stoov/" rel="noopener noreferrer" target="_blank">here</a>. To ensure a quick and efficient processing of your return and a prompt refund, we kindly ask you to register your Stoov return in our portal.<a href="https://code.returns-exchanges.com/stoov/" rel="noopener noreferrer" style="border-width: 1px; border-style: solid; border-color: var(--button-states-border-color,inherit); border-image: initial; box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 rgba(0,0,0,0); --tw-ring-shadow: 0 0 rgba(0,0,0,0); --tw-shadow: 0 0 rgba(0,0,0,0); --tw-shadow-colored: 0 0 rgba(0,0,0,0); --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; color: var(--button-states-text,inherit); text-decoration-line: none; text-decoration-thickness: inherit; text-decoration-style: inherit; text-decoration-color: inherit; -webkit-box-align: center; -webkit-box-pack: center; align-items: center; background-color: var(--button-states-background,inherit); border-radius: 9999px; cursor: pointer; display: inline-flex; flex-wrap: wrap; gap: 0.5rem; justify-content: center; padding: 0.75rem 1.5rem; position: relative; transition-duration: 0.15s; transition-property: color, background-color, border-color, text-decoration-color, fill, stroke, -webkit-text-decoration-color; transition-timing-function: cubic-bezier(0.4, 0, 0.2, 1); --button-background: var(--color-primary); --button-border-color: var(--color-primary); --button-text: var(--color-primary-text); --button-states-background: #7f000c; --button-states-border-color: var(--color-secondary); --button-states-text: white; font-family: euclidFlex-light, ui-sans-serif, system-ui, -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, &quot;Noto Sans&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;" target="_blank">Return</a>2. Pack Your Stoov Make sure your Stoov is clean and properly packed to prevent any damage during transport.3. Print the Return Label After registering your return, you can print the return label and attach it to the package.4. Send Your Parcel Take your parcel to the post office and send it out with the carrier specified on the return label.5. Wait for Processing and Refund Once your return has been received, it may take a few working days for us to process it. We aim to refund your purchase within 14 days of receiving your return.<ul><li>You will receive a confirmation email once the refund has been completed.</li><li>Please be aware that there may be a delay between the arrival of your return at our warehouse and its processing. Our warehouse does not scan and check parcels immediately upon arrival, so it may take a few days before your refund is processed. We kindly ask for your patience while we complete the process.</li></ul>Return Shipping Costs In most cases, return shipping costs are your responsibility. We have made this choice to help reduce the environmental impact of unnecessary returns. More returns mean more transport and increased CO&#x2082; emissions, which are harmful to the environment. By shopping more consciously and only returning items when truly necessary, we can work together to reduce our ecological footprint.Do you have any questions about the return process? We&#x2019;re happy to help!

How do I return my Stoov?

No, unfortunately, exchanging Stoov products is not possible. We strive to provide you with the best possible service, but at this time, we cannot offer exchange options for our products.However, if your Stoov product does not meet your expectations or if you want a different product, you can use our return policy. Within 30 days of purchase, you can return the product (to return directly, <a href="https://code.returns-exchanges.com/stoov/" rel="noopener noreferrer" target="_blank">click here</a>). After that, you can place a new order for the desired product.

Can I exchange my Stoov?

You can return an item without the original packaging. As long as the product is complete and clean, and all parts are present. We understand that it can sometimes be difficult to put everything back in the original packaging, and we want to make the return process as easy as possible for you.

Returns

How do I return my Stoov?

Can I exchange my Stoov?

Return with(out) original packaging